The questions families actually ask

Call us or complete an inquiry form. You do not need any paperwork to make an inquiry — it is a conversation to work out whether we can help. A coordinator will respond within two business days.

No. Families and individuals can contact us directly. We also accept referrals from Developmental Services Ontario, hospitals, schools, agencies and probation services.

The Greater Toronto Area: Toronto, Peel, York, Durham and Halton regions. If you are just outside that area, ask anyway — we will tell you honestly whether we can serve you well.

Typically four to eight weeks from first contact to a decision, most of which is spent assembling records held by other organisations. Urgent situations are expedited where we can.

Please do, and we would encourage it. Nobody should agree to a placement they have not seen. We arrange visits to meet staff and see the home.

Passport funding, Ministry-funded placements through Developmental Services Ontario, Special Services at Home for children, and private arrangements. We will help you identify which pathway applies to your situation.

Contact us anyway. Funding applications take time, and starting the conversation early means we can advise on what to apply for and support your application with documentation.

Yes, where your Passport administrator permits direct invoicing. We provide the documentation your administrator requires.

Always, before anything is agreed. An offer sets out the service, the start date and the full cost. There are no fees you have not seen in writing first.

Every staff member completes a Vulnerable Sector Police Record Check before hire, provides two verified professional references, has credentials verified, and signs confidentiality and code of conduct agreements. New staff work under supervision until competency is signed off.

Abuse prevention and reporting, crisis prevention and de-escalation, first aid and CPR, medication administration, individual rights, health and safety, AODA and privacy — plus training on the specific plans and protocols of the people they will support.

Only where necessary to prevent serious harm, only as written into a plan consented to by the person or their substitute decision-maker, and always with a documented plan to reduce and remove it. Every use is reported and reviewed by management.

The rights set out in Ontario’s developmental services legislation, including dignity and respect, privacy, freedom from abuse and neglect, informed choice, participation in their own planning, access to their records, and the right to complain without adverse consequence.

A written report the same shift, notification to family or the substitute decision-maker, management review, serious occurrence reporting to the Ministry where required, and analysis of what could have prevented it.

Staff stabilise the situation, call 911 where warranted, notify the on-call supervisor, then notify family or the substitute decision-maker. Our residences are staffed 24 hours a day.

Yes. It is the resident’s home and visitors are welcome. We ask for notice for overnight stays or large gatherings so the household can plan, and we follow any restrictions written into a safety plan.

Every family has a named coordinator and receives scheduled updates, with a formal plan review quarterly. Anything significant is communicated the same day.

Yes, wherever practical. We coordinate appointments, arrange transportation, accompany where helpful, and report back.

It depends on the household — allergies, safety and the agreement of everyone living there. Ask us about a specific home and we will give you a straight answer.

Yes. Privacy and communication are rights, not privileges. Where online safety is a genuine concern we build support into the plan rather than removing access.

Start with the coordinator or the residence supervisor — most concerns are resolved there quickly. If that does not resolve it, or if you would rather not, contact the office directly by phone or through the contact form and ask for it to be escalated to management.

You receive acknowledgement within two business days, a named person responsible for looking into it, and a written response. Complaints and their outcomes are reviewed by management as part of quality improvement.

No, and if you ever feel it has, say so immediately. Raising concerns without adverse consequence is a right, and a service that discourages complaints is a service that hides problems.

You can contact Developmental Services Ontario, the Ministry of Children, Community and Social Services, or, for issues involving rights, an independent advocacy organisation. We will provide the contact details on request and will not discourage you from using them.

For direct support roles, a Developmental Services Worker diploma, Social Service Worker diploma, PSW certificate or a related credential — or equivalent experience. A valid Vulnerable Sector Check is required for every role.

Yes, and it is paid. Orientation and all mandatory certifications are completed before you work an independent shift, with ongoing supervision after that.

Days, evenings, awake overnights and weekends, across full-time, part-time, casual and relief positions. Availability is discussed at interview.

You receive an automatic confirmation with a reference number. Shortlisted candidates are contacted within two weeks. We reply to everyone who applies, including candidates we are not moving forward with.